1.How do you ship & what is the price?
In general, most of our products ship FREE in 3-8 business days (Please allow 2-3 business days for processing). If Shipping is not free or if more shipping time is required, please contact us
2.Why didn’t my shipment come in one package?
We ship orders from various warehouses . Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way.
How long will it take for my order to be delivered?
All of our items are shipped fast & free right here in the USA (If any item doesn’t ship free or takes longer than usual time, it will be specifically mentioned on the product page). Expected shipment time is 3-8 business days. Please allow two to three days for fulfillment. We do not ship outside USA.
4.How can I track my order?
We will send you tracking information to the email you provided at checkout. This email will also guide you how to track your package. Please note that the tracking information may be displayed 2-3 days after you receiving that email.
5.When will my tracking information appear?
You should see tracking events within 48-72 hours after you have received the tracking number. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.
6.Why can’t I track my order on your website?
Please note that the tracking information will be displayed 2-3 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please try again later.
7.Why does my shipment status show unchanged?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, backlogs etc. Please note that tracking information can be displayed after your order started being shipped.
8.My product has a problem what can I do?
What to do in 3 steps:
Try to troubleshoot the item by checking the manual we provide in the package. Often, we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.
If you still have difficulties with your item,we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.
Once you have confirmed the product is faulty after steps 1 and 2, you should contact us at RussHowardvlf@gmail.com. Provide your order number and the product you ordered, and we will walk you through the steps to process a return.